User Account and Order

 

Ordering

By filling in an electronic order form submitting it to us you are making an offer to purchase from us. You will receive an email confirmation with your order details.

Please note we are under no obligation to accept your order although we would normally only refuse orders under exceptional circumstances. These circumstances includes; no-approval of payment by your card provider; failed security checks; the item having being misrepresented or mispriced on our website.

If you still can't find what you are looking for, please email to cs@nelson-jewellery.com

Viewing Orders

You could trace your order by logging into ‘My Account’, enter your order number to view your recent orders. Our order status page provides the latest updates available, offering the same information available to our Customer Service team.

Updating Account Information

Updating Account Information – refer to below:
Please contact our Customer Service team : cs@nelson-jewellery.com